Refund policy

We do our best to make you happy!! Let's talk about a return or exchange.

If you don’t like your item, or it does not fit, we are happy to accept returns on items in perfect, sellable condition, with all tags still attached, for 30 days from the invoice date. We will issue a store credit or credit your charge card after the item is received and inspected. If at that time, we find the item to be in perfect, sellable condition, with all tags attached, we will gladly credit your account minus a 15% restocking fee. After 30 days, we cannot accept any returns or exchanges.

Defective merchandise will be replaced at no additional charge for 30 days from the invoice date.

We cannot take back any item that has been customized unless there is a manufacturer's defect.

All sales on technical suits are final. No exceptions.

To return an item with authorization from Splashwear Aquatics, simply mail to: Splashwear Aquatics, Inc., 9855 Maumelle Blvd., North Little Rock, AR 72113. Be sure to keep your tracking information to have a record of your return. Be sure to include your name, address, phone number, email address and order number as well as an explanation of why you are returning the product, inside the package. Without all of this information, we cannot guarantee a credit to your account. It always best to use a method that will track your package. We highly recommend that you insure your returns if valued over standard insurance offered by the carrier.

Please note: Some items may be shipped to you from the manufacturer. DO NOT RETURN ANY ITEM TO THE MANUFACTURER. ALL RETURNS ARE TO BE SENT TO THE STORE ADDRESS!

When exchanging items, the customer is responsible for all return shipping costs unless the return is the result of a manufacturer's defect. 

All sales are final on all clearance merchandise. Absolutely no returns or exchanges on clearance merchandise for any reason!